Aadhaar Kiosk
About the project
A standalone kiosk design to help users complete their Aadhaar enrolment and updating processes quickly and efficiently
Project Brief
"UIDAI intends to create next generation enrolment and update kiosk, which can be located at locations being frequently visited by the residents. Your task is to design a low cost Kiosk using industrial design best practices, which is inclusive, usable by both rural and urban residents" - Smart India Hackathon 2022
Problem Statement
User group
Literate Population of India without disabilities that could affect Aadhaar process (77 % population)
My roles
User Research
Desk Research
User flow mapping
System flow mapping
Ideation
UI Design
Prototyping
Type
College Project | Group of 2
Duration
4 weeks
01
Current System
02
User Flow
Going through the entire system, we understood the different user flows and how they branch out. This gave us an understanding of all the challenges we face when designing a Kiosk that automates all the existing processes
03
Operator Flow
Through contextual inquiry, we wanted to speak to some users to understand their perspective and more importantly, we wanted to understand the Aadhaar centre operator's workflow
04
Target Users
While Aadhaar can be obtained by all Indian Residents, our target user group is Literate Population of India without disabilities that could affect Aadhaar process (77 % population)
05
Home
Home & Helpdesk
Language change option is placed at the top. Simple navigation. Though this is a standalone kiosk, options should be given to users to be able to contact support anytime
06
Enrolment
Demographic details
This is the first step of enrolment, a progress bar is present to show the status of their enrolment procedure
Document verification
After entering the demographic details, the user has to present the documents for verification
Biometric scanning
3 different biometrics are required. A progress bar show status of scanning. Clear instructions are provided to guide the user
Verification
All the details entered by the user are presented for one final check
06
Update
Fingerprint login
To enhance security, fingerprint scan login is required after entering Aadhaar number
Select what to update
A list of items that can be updated are presented
Payment
Payment can be done wither through cash or UPI
05
Interactive Prototype
The entire flow has been prototyped, check it out!
Click here to view the prototype
06
Kiosk Design
We went through different ergonomic factors, and ideated to build a cheap and robust kiosk
07
What did I learn?
Cannot satisfy everyone
No design is perfect, and no design can be universal. There will always be edge cases, but it is important to consider the target user group and design the best solution for them
Accessibility
For an accessible design, sometimes sacrifices need to be made. In this project, we made the product and UI accessible and not fancy
Form over Function
Good design is how it works, not just how it looks
08
Next steps
Product design
We need to identify what materials to use for the product that would make it cheap but robust as well. We also need to figure how the backend of this kiosk is going to function.
Leverage AI
For our solution, a remote document reviewer still needs to be present because Indian documents format has changed multiple times in the past few decades. AI models to identify the genuineness of the documents submitted by users could be trained
09
Challenges
Demographic
As per reports from June 2022, 93.7% of Indian population have been granted the Aadhaar card. This is a huge demographic we are dealing with and designing a solution that satisfies the needs of the entire population for such a huge country is not very easy. We had to cut down by removing edge cases from our target user group
Now that you are here…
I have made a case study of my complete project details and I also have attached a detailed SRS(Software Requirement Specification) report of this project on Behance
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